Net Promoter® Score
Asking the three ultimate questions allow HTC Specialised Tools to track promoters and detractors, producing a clear measure of their organisations performance through its customers eyes.

Customer Feedback Forms
We also keep a detailed record of all feedback and record this feedback on our Customer Feedback System. This feedback is reviewed every month at the management team meeting, and any issues surrounding all customers’ comments are discussed and the necessary actions are put into place to continue improving our operation & help us achieve our goal of exceeding people’s expectations. 

Telarc registration
In September 2004 HTC was awarded the Telarc Q-Base Certificate code: 2001.
This certificate shows that we have been assessed by Telarc Ltd and
operate a quality management system that meets or exceeds that detailed in the Q Base code. For our customers this helps ensure they are dealing with a company that is committed to maintaining certain levels of our quality both in products & service.

Staff Training
HTC are dedicated to ensuring staff at all levels have the appropriate training to carry out their own jobs and have a good understanding of the requirements and skills of their colleagues. All floor staff attend tool training sessions every fortnight to improve their product knowledge and understanding. We also employ outside consultants to train staff on products, sales techniques, time management,  telephone skills  etc. We invest in training to help ensure that our customers receive the best service and advice possible.